Get help fast: Text support
Send us a message and a screenshot from inside the app, or text (857) 688-5696. Most how-to questions get an answer in a minute or two.
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Step 1: Open support
On a computer, click Contact Support at the bottom of the side menu. In the phone app, tap Text support in Settings, or on any job under Something not right?
Step 2: Say what is going on
Type what you were trying to do and what happened. Tap Add screenshot to attach up to two pictures of the screen. We automatically include the page you were on and your app version, so you don’t have to.
Step 3: Get your answer
Answers show up right in the same window. How-to questions are usually answered in a minute or two. If something on the screen is broken, like a button that’s covered or doesn’t respond, we check it on our end and fix it; then close the app all the way and open it again (or refresh the page) to get the fix.
Step 4: Or just text us
Text (857) 688-5696 from the phone number on your account and we’ll know who you are. Photos can’t come through by text, so use the in-app button when a screenshot would help.
Step 5: When a person steps in
Billing, account and login questions, and anything we can’t sort out on our own, go straight to Jim, who gets back to you.
Still stuck? Tell us what you were trying to do and where you got stuck. A screenshot helps.
Your ticks are saved in this browser only. Updated October 2026.
Questions about this
How fast do you answer?
Most how-to questions get an answer in a minute or two, any time. Anything that needs a person goes to Jim, who gets back to you as soon as he can.
Can I send a screenshot by text?
Not yet: our texting number is text-only. Use Text support or Contact Support in the app to attach a screenshot.